Contacts at a Glance

Contact information for those there to support you in delivering Advanced Learner Loans.

A PDF version of our Contacts at a Glance is available if you would like a printed copy.

Learning Provider


Education & Skills Funding Agency

Becoming a Prime Provider

Visit: skillsfundingagency.bis.gov.uk

Helpline: 0845 377 5000

Email: info@skillsfundingagency.bis.gov.uk


Provider Manager

If you have a loans facility with the Education & Skills Funding Agency, queries should be directed to your Provider Manager in the first instance, or servicedesk@sfa.bis.gov.uk


Student Loans Company - FE Loans Partner Management Team

Learning Provider Portal training, support, and best practice advice, 1-2-1 visits

Visit: lpservices.slc.co.uk/contact/fe-loans-partner-management-team


Student Loans Company - Partner Services Support Desk

Learner application queries/ Portal password reset/ Raising portal defects

*Please ensure you are registered as a contact in order to utilise this service*

Helpline: 0300 100 0643

Email: lpservices@slc.co.uk


Student Loans Company - Funding Information Partner Account Managers

Learner facing Information

Visit: lpservices.slc.co.uk/contact-information/funding-information-partner-account-managers.aspx

Visit: practitioners.slc.co.uk/further-education

 

Learner


National Careers Service

Advice on choosing a career/course

Visit: nationalcareersservice.direct.gov.uk

Helpline: 0800 100 900

Available 8.00am to 10.00pm every day. Webchat available.


Money Advice Service

Independant and Impartial Money Advice

Visit: moneyadviceservice.org.uk

Helpline: 0800 100 900

Available Monday to Friday 8.00am to 8.00pm. Saturday 9.00am to 1.00pm


How to apply

Visit: gov.uk/advanced-learning-loansGov.uk/

Helpline: 0800 100 900

Online application, but paper forms can be downloaded


Advanced Learner Loan Helpline

Learner queries about applying or questions about an application

Helpline: 0300 100 0619

Available Monday to Friday 8.00am to 8.00pm.
Saturday 9.00am to 4.00pm


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