Contacts at a Glance

Contact information for those there to support you in delivering Advanced Learner Loans.

A PDF version of our Contacts at a Glance is available if you would like a printed copy.

Learning Provider

Education & Skills Funding Agency

Becoming a Prime Provider


Helpline: 0845 377 5000


Provider Manager

If you have a loans facility with the Education & Skills Funding Agency, queries should be directed to your Provider Manager in the first instance, or

Student Loans Company - FE Loans Partner Management Team

Learning Provider Portal training, support, and best practice advice, 1-2-1 visits


Student Loans Company - Partner Services Support Desk

Learner application queries/ Portal password reset/ Raising portal defects

*Please ensure you are registered as a contact in order to utilise this service*

Helpline: 0300 100 0643


Student Loans Company - Funding Information Partner Account Managers

Learner facing Information





National Careers Service

Advice on choosing a career/course


Helpline: 0800 100 900

Available 8.00am to 10.00pm every day. Webchat available.

Money Advice Service

Independant and Impartial Money Advice


Helpline: 0800 100 900

Available Monday to Friday 8.00am to 8.00pm. Saturday 9.00am to 1.00pm

How to apply


Helpline: 0800 100 900

Online application, but paper forms can be downloaded

Advanced Learner Loan Helpline

Learner queries about applying or questions about an application

Helpline: 0300 100 0619

Available Monday to Friday 8.00am to 8.00pm.
Saturday 9.00am to 4.00pm

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