Contact

Contact information for those there to support you in delivering Advanced Learner Loans.

FE Loans Partner Services Management Team

Through our three Account Managers - each of whom are responsible for a region in England - and one Product Consultant, the FE Loans Partner Services Management Team provide support to you as learning providers. The support we offer includes:

  • Overseeing design, delivery and testing of the Learning Provider Portal
  • Representing your interests throughout service design and ensuring your administrative requirements are met
  • Producing guidance to assist users of the Learning Provider Portal
  • Awareness seminars, advisory groups, and engagement forums
  • One-to-one learning provider visits
  • Learning provider monitoring and management (such as trends or issues)
  • Learning Aim and Learning Provider Data interface management

To ensure you are equipped to manage the administration of loans, we can assist with business to business management offering, advice and guidance on operational policy; best practice and bespoke training.

As a learning provider, you may request training other than the regional awareness seminar sessions; your Account Manager can tailor training specifically to your needs.

Through such engagement we can help you to spot key trends and act upon them effectively. And where possible, we can identify issues and assist you in tackling them by:

  • making recommendations to minimise their immediate impact;
  • offering practical and timely solutions;
  • capturing and championing your suggestions for enhancements to the service.

For more information on the services we provide and to discuss what the team can do for you now, please email lpservices@slc.co.uk.


Your FE Loans Account Managers

North England

Rachel Thorpe-Lavin
Tel: 07500 785 712 
Email: rachel_thorpe-lavin@slc.co.uk


Midlands and East Anglia

Lucy Marwood
Tel: 07979 938 208
Email: lucy_marwood@slc.co.uk


South England

Clare McVeigh
Tel: 07788 443 327
Email: clare_mcveigh@slc.co.uk

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