Print - Loan application statuses factsheet, Applying for an Advanced Learner Loan, ALL factsheets

When a learner applies for an Advanced Learner Loan (ALL) their application will be set to a certain status. This status will depend on the information and evidence they have given, as well as any omissions.

An application may go through a few statuses on the way to being approved. You will be able to see most of these statuses on the Learning Provider Portal.

If learners have any difficulty with the application process or do not know how to respond to us, they should call our ALL learner helpline.

In the meantime, you can use this factsheet to explain:

application statuses on the Learning Provider Portal
the automatic cancellation process
the statuses of automatically cancelled applications

Application search values	Application status values	Description
Application in Progress	In Data Entry	Paper form: We are entering and processing the data from the loan application. Online form: The learner has not submitted the loan application. You will not see applications at this status.
	Awaiting Validation	We are reviewing the application to confirm that the learner has provided all information and evidence. You should inform learners that we may need additional residency information following the initial Home Office check. This check may take longer during peak processing times at the Home Office, which can cause delays to our assessment.
	Awaiting Investigation	We have told the learner that we need more information to assess their eligibility. They’ve provided this and we will process the application in due course. If we find there is still information missing once we have checked the evidence, we will ask the learner to send this. The application will then move to Missing Evidence status. Once we have the relevant information, we will move the application to Approved or Ineligible status.
	Awaiting Rejection	We have processed the application and decided it is ineligible. It is now awaiting rejection.
	Awaiting Approval	We have manually processed the application and decided it is eligible. It is now awaiting approval by a manager.
Missing Evidence	Missing Evidence	We have put the application on hold until the learner provides further evidence. We have written to the learner, asking for the outstanding evidence.
Eligibility Incomplete	Eligibility Incomplete	There is information or evidence missing. We have not been able to decide if the learner is eligible for an Advanced Learner Loan. We have written to the learner, asking for the outstanding information and evidence.
Approved	Approved	We have approved the learner’s application in full. We have their valid signature confirming that they agree to the loan terms and conditions. When the application is at this work stage we can send the learner’s National Insurance number for verification.
Ineligible	Ineligible	The learner is not eligible for an Advanced Learner Loan.
Cancelled	Cancelled	The loan application has been cancelled.
Withdrawn	Withdrawn	The learner has withdrawn from their learning aim.
Suspended	Suspended	The learner has suspended their studies.

The system will pick up applications for automatic cancellation when they have been in one of the following states for a set period:

In Data Entry – 30 days from the date the application was received or submitted, whichever is the latest
Missing Evidence – 45 days from when the application entered Missing Evidence status
Eligibility Incomplete – 45 days from when the application entered Eligibility Incomplete status
Approved (without positive attendance confirmation) – 90 days from the course start date or the approval date, whichever is the latest
Missing ULN (without positive attendance confirmation) – 90 days from the course start date or the approval date, whichever is the latest

For example, if an application moves to Missing Evidence status and remains there for 45 days, the system will pick it up for automatic cancellation. However, if it spends 30 days at Missing Evidence status and then moves to Eligibility Incomplete status, the time will reset. The system will then pick up the application for automatic cancellation if it stays in Eligibility Incomplete status for 45 days.

The automatic cancellation is applied by a weekly batch run. We run this every Sunday evening. Any applications this batch run picks up will be updated to Cancelled.

The application state will be set to Cancelled.
The loan amount will be set to zero.
Any attendance confirmation schedules linked to the application will be removed.
Any payment schedules linked to the application will be removed.
A Cancellation CoC will be created.
The cancelled application will be given an Auto Cancel Reason Type.

Application state before automatic cancellation	Auto Cancel Reason Type
Missing ULN	Cancelled: Auto – Missing ULN
In Data Entry	Cancelled: Auto – In Data Entry
Eligibility Incomplete	Cancelled: Auto – Eligibility Incomplete
Missing Evidence	Cancelled: Auto – Missing Evidence
Approved	Cancelled: Auto – Approved

You can view any applications that have been automatically cancelled.

Go to the Learner Search or Learning Aim Search tab.
Use the Application State search and select the Auto Cancel Reason Type. Cancel will still appear as a separate option that lets you search for all.

If an application has been automatically cancelled you will see the application state reason on the Assessment Information page.

An image of the assessment information available on the LP Portal.

We will not issue correspondence for automatically cancelled applications.

However, we will send learners letters to ask for missing evidence. These letters will tell them that we may cancel their application if they do not return the evidence we need.

If the application is still relevant and should not have been cancelled, the learner will not need to reapply. If we receive evidence after the automatic cancellation, the application will be reinstated and processed.

You have a 60 days to reinstate an application once it has been cancelled. We count this period from the effective date of the original cancellation CoC to the date of the reinstatement. This applies to both manually and automatically cancelled applications. If you try to reinstate an application after the 60 days you will get an error message:

'It is not possible to reinstate a cancelled application after 60 days. Please ask learner to contact SLC.'

Application search values	Application state values	Description
Cancelled	Cancelled: Auto – Missing ULN	It is 90 days from the course start date or approval date, whichever is the latest. We have not received a positive attendance confirmation. The application has therefore been cancelled.
	Cancelled: Auto – In Data Entry	It is 30 days since the application was received or submitted, whichever is the latest. The application has been cancelled.
	Cancelled: Auto – Eligibility Incomplete	It is 45 days since the application entered Eligibility Incomplete status. It has therefore been cancelled.
	Cancelled: Auto – Missing Evidence	It is 45 days since the application entered Missing Evidence status. It has therefore been cancelled.
	Cancelled: Auto – Awaiting Signature	It is 45 days since the application entered Approved Awaiting Signature Status. It has therefore been cancelled.
	Cancelled: Auto – Approved	It is 90 days from the course start date or approval date, whichever is the latest. We have not received a positive attendance confirmation. The application has therefore been cancelled.

Loan application statuses

Description of application statuses

The automatic cancellation process

Description of automatically cancelled application statuses